Brain PathWays Blog

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How to Talk Less and Listen More


Listen, Understand, Act

Image by highersights via Flickr

Have you noticed that many people can’t remember what was said, interrupt others regularly, rarely ask genuine questions and generally have poor listening skills? Has attentive and respectful listening gone out of style since the advent of TV, computer technology, cell phones, texting and video games? I wonder if people were more “auditory,” from a listening standpoint, when distractions were fewer, people engaged in more mealtime conversations and radio was a bigger source of news and entertainment.

Our worldwide statistics show that 78% of the population least prefers to listen as a primary way to receive sensory information; these people prefer to take in information visually and kinesthetically. Why do people who least prefer to listen select talking as their preferred way to express themselves? Practical neuroscience and common sense reveal possible reasons and provide pathways to improve listening competencies.

Reasons Why People Talk More and Listen Less

  • Lack of awareness: I believe most people are unaware of how their poor listening skills negatively impact rapport, harmony and understanding others. Interrupting, “tuning out” others and raising one’s voice to get attention serve no useful purpose; hurt feelings often occur and important information is lost. As a practical matter, meager listening takes a steep toll on valuable time that could be used for other things. At worst, important relationships can be put in jeopardy and may crash. These factors are why people benefit from being informed of how their brains are wired to receive and process information. Practical neuroscience reveals our sensory and cognitive processing strengths, thus providing a simple recipe to communicate with others in optimal ways.
  • Busy Schedules: During an executive coaching session, I asked a person about his listening competency. His reply was, “it’s poor and I don’t care because I don’t have time to listen.” He went on to say, “I prefer to receive information by email, text and brief discussions when walking with a colleague to a meeting or during mealtime.” I asked him what impact his tactics would have on his morale and productivity if he walked in the shoes of his direct reports and peers.  He then asked how he could be a better listener; the Hot Tips (below) summarize what I suggested. Within a week of using these new “high road” listening tactics, this busy executive received positive feedback from three people saying they enjoyed working with him and it seemed like he was different person.
  • Maintaining Control: As long as you are talking, you don’t have to listen, answer questions or respond to other people. A higher form of talking is using language understandable to others, stating the purpose of the communication and asking questions to confirm their understanding. Listening requires attention, focus, personal involvement and feedback. Attentive and respectful listening sends a strong message that you care about the other person; talking, alone, may introduce an element of doubt about your intention and integrity.

Hot Tips for Being a Better Listener

  • Ask for the purpose and desired outcomes of the conversation.
  • Respectfully, set a time period for the discussion, if time is an issue.
  • Do not interrupt and impose your opinion.
  • Ask questions to gain clarity and understanding.
  • Listen for congruency of tone-of-voice and body language with what’s being said.
  • Paraphrase what you hear.

In conclusion, improved listening skills pay big dividends of relationship rapport, mutual respect, understanding others and making effective use of available time. Based on statistics, most people should talk less and communicate more visually and kinesthetically. Practical neuroscience methods are the ideal solution for “transmitting” information on the preferred “receiving wavelengths” of others.

Author Message:
You may not be aware that our organization is a trusted and respected source of reliable practical neuroscience solutions for personal and organizational development.  We have been creating and delivering brain-based human development solutions, since 1992. The message that follows directs you to a quick, easy, and low cost solution you may be searching for.

It’s amazing that so many of us have become poor listeners; I was amongst you not so long ago. Your personalized Brain PathWays report scientifically measures and describes your preferences for listening, learning, thinking, problem solving , and decision making. The report provides practical neuroscience tools, based on your brain strengths to “be the best you can be;” this includes being a more respectful and attentive listener. The on-line process takes less than 15 minutes, the results last a life time. Click to purchase your Brain PathWays online self-assessment and download your report today.

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5 comments on “How to Talk Less and Listen More

  1. Pingback: A New Direction « Cries From The Park

  2. Pingback: How to Improve Your Listening Skills

  3. Pingback: Interruptions | One Mom's Balancing Act

  4. Vironika Tugaleva
    December 22, 2012

    Great article. I also wanted to add that, perhaps, communication isn’t valued in our society. In a culture where schisms between people are so common, we embrace freedom of choice. We embrace our ability to walk away at any moment. Communication is the only way to have fulfilling, long-term relationships. Without belief systems that allow for the possibility of such relationships, communication gets pushed to the side.

    Seems like the real problem here is the archetype of the “relationship” as a disposable thing. The conversation as a disposable thing. If each moment, each person, each connection were infinitely valuable… I think listening would be much more valued.

    • brainpathways
      December 26, 2012

      Dear Vironika,

      Thanks for your germane and insightful comments about verbal communications. Yes, I am saddened too about the appearance of disposal relationships and surface communications in our society. I believe that respect for one another is divine.

      There are several articles in our blog on communications; a popular one is Three Golden Rules of Communication Success.

      I looked over your blog and am excited about the research you are doing for your new book. I am willing to give you a
      helping hand in any way I can with contributions from a practical neuroscience approach. Feel free to communicate with me directly with the email address on our web site http://www.brainpathways.net

      Please keep up your good work; the world needs people like you.

      Kindest regards,
      Stephen

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