Posts tagged ‘Business process’

November 30, 2011

Making Shared Visions Real and Meaningful For All Concerned

flip chart 2.0

Image by velkr0 via Flickr

Peter Senge describes “building shared vision” as “a practice of unearthing shared pictures of the future that foster genuine commitment and enrollment rather than compliance.” His description and application applies, not only to teams and organizations, but also to couples, family units and any group of people that comes together for a common purpose. I want to share a fun and dynamic methodology to make shared visions real and meaningful for all the participants.

The characteristics and benefits of shared vision include:

  • Visual portrayal of everyone’s  “picture of success”
  • Focus on collective and mutually beneficial future outcomes
  • Everyone’s voice is heard, respected and acknowledged
  • Visibility of the group’s values that help guide “high road” behaviors
  • Stakeholder buy-in, commitment and involvement
  • Group and organizational performance excellence and sustainability

This practical neuroscience method has been field tested extensively with groups ranging from 3 to 50 people. The group participants may be a family, social organization, church committee, board of directors, sports team, business department or an entire organization. The process can be replicated multiple times in an organization to cover hundreds or thousands of people.

The Basics

  • Every group member willing to participate is included without exception.
  • The meeting room should accommodate all participants to sit in a semi-circle, stand and move about. Less than 30 participants at a time are recommended to allow for maximal participation and keep sessions under 2 hours.
  • A large, smooth and unobstructed white board or wall, with space to post 7-10 flip chart pages, is required in front of participant seating. The flip charts are where the participants place their shared vision notes.
  • Each participant is given an 8 1/2” X 11” paper with 6-8 colored Post-It notes. Additional Post-Its are available upon request.
  • A skilled, non-participating facilitator, known for open-mindedness, flexibility and non-judgment should lead the session.
  • No interruptions or questions are allowed when participants share their “pictures of success.”
  • Order of participation is voluntary; everyone participates.
  • Pre and post-applause for all participants is recommended.

The Process

  1. The facilitator welcomes the group and explains the process and ground rules for sharing. Post-It notes and colored pens are provided for all participants.
  1. Each person records a single idea of his or her vision, picture and description of success, per Post-It note. Description may be a key word, short phrase, value, headline, symbol, color, image, outcome, book, movie, song, event, award, number, dollar amount, sound, feeling, picture or virtually whatever comes to mind. Maximum of 12 ideas per person.
  1. Pre-Applause for first volunteer. First Post-It is placed on any one Flip Chart page and said aloud for everyone to hear. Subsequent ideas are placed next to similar/associated themes or on a separate flip chart if the idea doesn’t seem to relate to the others. Post-applause with no comments or questions.
  1. Pre-applause and post-applause for subsequent volunteers until all participants have shared their vision of success. The process reveals a colorful galaxy of “cluster pattern” themes that constitute the group’s “shared vision.”
  1. The facilitator invites the group to walk around the flip charts for a closer look, name the themes and realign individual notes. Themes may include legacy, values, goals, customer benefits, team benefit and so forth.
  1. The facilitator asks the group if any theme should be dropped because it is less important than the others are. All the groups I have facilitated say all themes are connected and equally important; this response is ideal and should be expected. The facilitator asks the group if they feel their voice has been heard and respected.  Finally, participants are given the opportunity to voice their takeaways and closing comments.
  1. The flip charts and Post-It notes are photographed, transcribed and distributed to each participant. This process continues until all smaller groups, constituting the larger group/organization, have gone through their shared vision sessions. It is strongly advised that the materials be transformed into a colorful mind map for daily viewing, communications, meetings and events. The mind map should be magnified to poster size and hung in large reception areas or other areas where people learn, work and communicate. Smaller versions are made available for every participant.

In conclusion, implementing a “shared vision” session is immensely rewarding for all participants, their organization and the people they serve and interact with. The process connects each person’s mind, body and heart in a respectful way. It brings people together to work with shared purpose, common goals and desired outcomes. Creating a shared vision builds morale, trust and cooperation; it leverages the brainpower and heart power of the group for outstanding and sustainable outcomes.

November 11, 2011

Practical Neuroscience Tools For Systems Thinking

Meeting space

Image via Wikipedia

 

Peter Senge’s seminal work, The Fifth Discipline: The Art and Practice of The Learning Organization (1990) has been described as visionary and ahead of its time. We will revisit Senge’s foundational discipline – Systems Thinking – in the light of practical neuroscience.

Systems thinking, through my practical application lens, can be viewed as an integrated, “whole brain” approach to describe, analyze and solve business problems; build and leverage organizational core competencies; conduct strategic planning sessions and implement scenario simulations. The core methodology can be applied to practically any personal or professional circumstance.

This practical neuroscience process works well for a full day session with three or more people.

The Group: Stakeholders and subject matter experts form “the group;” they are open-minded, flexible and committed to learning from one another. A skilled, non-participating facilitator is recommended. The facilitator and group should know each other’s subject matter expertise and their sensory and cognitive strengths; this knowledge establishes mutual respect, facilitates efficient exchange of information and leverages the brain diversity of the group. These often-ignored factors can make a big difference in increasing harmony and collaboration, accelerating the process and achieving results beyond the most optimistic prediction.

The Environment: The physical environment helps establish a positive state-of-mind, comfort and safety. A large and attractive room, with temperature and light control and both informal and formal seating/working areas, is recommended. Beverages and refreshments are available at all times. The space is quiet and free from outside interruptions. White boards, flip charts, artist pads, colored pens and markers are available.  Table toys or props are available to help kinesthetic learners process information and express themselves. Internet connectivity, computers, LCD projector and screen are set up for immediate use. The room includes a sound system and CD’s for breaks and background music. Classical music is particularly effective for helping participants conduct high level cognitive thinking. These environmental factors are important for all meetings, not just systems thinking sessions.

Mind Mapping: Mind mapping activates and makes use of the visual cortex, a large and underutilized part of the brain. It may be the most effective learning and communication system available for meetings and work sessions. Mind mapping is faster, more fun and covers more bases than traditional outlining methods. Using the services of a skilled mind-mapper is highly recommended.

The Process: The actual process of systems thinking is easier than you may think when the above pre-planning steps are in place. The facilitator and mind-mapper explain the process to the group and answer questions. The group understands that all contributions are viewed as equally valuable and valued. What seems strange, goofy or out-of-place may very well be the tipping point for breakthrough insights.

Start with the Global Picture, addressing the context or big “chunks” that form and frame the systemic picture of the given situation. As an example, if the subject is “competitive positioning,” ideas that come to mind may be key words and concepts like strengths, weaknesses, reputation, customer perception, competencies, gaps, risks, obstacles, success and so forth. These key ideas and concepts spawn additional ideas that expand existing key concepts or establish a new component part of the “big picture.” These component parts are the content of the context. Eventually, a well developed mind map not only describes a situation, but also reveals pathways to the desired outcomes. This initial process occurs in an informal and casual setting with dim light and comfortable temperatures; this environment stimulates and supports creative thinking. Participants may close their eyes to think deeply, sit, stand, move about, doodle, draw or take notes on their sketchpads.   Research-based background music to play before and/or during these brainstorming segments includes  Tchaikovsky, P. (The Nutcracker Suite), Debussy (La mer or Prelude a l’apres midi d’un Faun) and Ravel (Daphne et Chloe).

The process continues until the active flow of ideas ceases. The facilitator and mind-mapper work as a  team to stimulate and document the group’s thinking. There may be multiple breaks to rest and reenergize between sessions. The resulting mind map will look like a giant tree with multiple trunks,  branches and leaves, constituting the group’s systems thinking output.

Examine how the parts may be connected and relate to one another. This is the sequential and logical process of systems thinking when the group looks for themes, patterns, pathways and relationships. Align and connect parts of the “tree,” using arrows, symbols and additional key words that add meaning and clarity. Number or sequence the elements that constitute action steps.

This sequential part of systems thinking is conducted in a formal setting with straight-back chairs, tables, bright lights and cooler temperature; these environmental conditions help keep the group focused, alert and on-task. The group may request that the mind-mapper redraw the initial mind map for communication purposes or further work.

In conclusion, the success of a systems thinking session is dependent on the diversity and mind-set of the participants, the physical environment and the use of mind mapping as a primary communication and learning tool. Diverse, knowledgeable and open-minded women and men can trust their collective brainpower to describe, analyze and solve any problem using these practical neuroscience methods.

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